FAQ

We’d love to hear from you! Whether you have questions, concerns, or feedback, don’t hesitate to reach out. Our team will get back to you within 24-48 hours because your satisfaction is our top priority.

We totally understand — we all change our minds sometimes! If you need to cancel or adjust your order, reach out to us as soon as possible. We’ll do our best to assist and make things right. Let’s work it out together!

We currently ship within Canada and the United States. If you’re located elsewhere and would like to place an order, feel free to contact us — we’ll do our best to accommodate your request!

Absolutely! Once your order ships, we’ll send you an email with your tracking number so you can follow its journey every step of the way.

We want you to absolutely love your jewelry! If you need to make a return or exchange, simply review our Return Policy for detailed instructions.

Once we receive your return, we’ll inspect it within 6-8 business days and send you an email confirmation. If approved, your refund will be processed, and the amount will be credited to your original payment method within 4–8 business days.

You may be able to change your shipping address, but only if your order has not yet been processed or shipped. Please contact us as soon as possible with your updated address. However, we cannot guarantee that we’ll be able to make the change, as once your order has been shipped, we’re unable to modify the shipping address.

If your order arrives damaged, don’t worry—your satisfaction is our top priority, and we’ll make things right. Please contact us within 7 days of receiving your order, providing photos of both the damaged item and its packaging. Once we review the details, we’ll arrange a replacement or issue a refund, depending on the situation.

Yes, our products are water-resistant and built to withstand everyday life, whether it’s rain, a quick rinse, or the occasional splash. Wear them confidently, no matter the weather!

Our bracelets are made with high-quality stainless steel and natural gemstones, so they won’t rust. For gold pieces, we use PVD plating, which is much more durable than traditional gold plating. While no plating lasts forever, PVD offers excellent resistance to discoloration and fading with proper care.

Our bracelets are crafted with high-quality stainless steel and natural gemstones, designed to be suitable for most skin types. However, individual sensitivities can vary, and we cannot guarantee that our products are hypoallergenic for everyone. If you have a known metal sensitivity or allergy, we recommend testing a small area before wearing.

Our bracelets are crafted from high-quality stainless steel and finished with genuine 18K gold plating. They’re designed to be durable, stylish, and timeless.

To keep your bracelet looking its best, gently wipe it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials, as they may damage the finish and gemstones.

To find your bracelet size, follow these steps:

1. Wrap a flexible measuring tape or a piece of string around your wrist, just above the wrist bone.
2. Ensure it feels snug but not tight.
3. If using a string, mark where it overlaps and measure the length with a ruler.

If your measurement falls between two sizes, we recommend choosing the larger size for a more comfortable fit.

We accept all major credit cards, including Visa and Mastercard, as well as PayPal and select digital wallets. Rest assured, your payment is securely processed every time.

Absolutely! Our digital gift cards are the perfect gift. You can purchase one directly on our website, and it will be emailed to your recipient for instant delivery. It’s an easy and thoughtful way to share BOLDN with someone special.

Not yet, but it’s something we’re working on! Stay tuned as we explore exciting ways to bring your unique ideas to life. For wholesale or business inquiries, don’t hesitate to reach out.